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Keith Swagler

04/20/2023, 6:56 PM
Hi everyone, we are trying to setup Apple MDM but we are running into some trouble receiving the email with the CSR from support@fleetdm.com. Does that email go through Fleet's SMTP servers? Is there a person that needs to approve these ?
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zwass

04/20/2023, 9:05 PM
I've asked someone from our team to follow up. Can you please provide any more info about what happens when you try?
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Eric Shaw

04/20/2023, 10:30 PM
Hi @Keith Swagler, We use SendGrid's API to send emails from the Fleet website. I'm looking at our email logs now, and the IP address (shared w/ other SendGrid customers) that the email was sent from was blocked by your mail server.
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Keith Swagler

04/20/2023, 11:22 PM
Thanks @zwass and @Eric Shaw ! I'll get that sorted.
So to follow up here, we were able to request the cert in between the IP being marked as a spammer, so we won't need to do so again for a while. But thought you'd like to know in case someone else runs into the same issue.
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Eric Shaw

04/26/2023, 6:26 PM
Thanks for following up! I'll reach out to SendGrid's support to let them know.