Hi everyone we are trying to setup Apple MDM but we are runn

Question

Hi everyone we are trying to setup Apple MDM but we are running into some trouble receiving the email with the CSR from <mailto support fleetdm com|support fleetdm com> Does that email go through Fleet s SMTP servers Is there a person that needs to approve these

zwass · Answer

I ve asked someone from our team to follow up Can you please provide any more info about what happens when you try

Eric Shaw · Answer

Hi < Keith Swagler> We use SendGrid s API to send emails from the Fleet website I m looking at our email logs now and the IP address shared w other SendGrid customers that the email was sent from was blocked by your mail server

Keith Swagler · Answer

Thanks < zwass> and < Eric Shaw> I ll get that sorted

Keith Swagler · Answer

So to follow up here we were able to request the cert in between the <https www spamcop net w3m action=checkblock amp ip=149 72 154 232|IP being marked as a spammer> so we won t need to do so again for a while But thought you d like to know in case someone else runs into the same issue

Eric Shaw · Answer

Thanks for following up I ll reach out to SendGrid s support to let them know