launchd

is the name of the macOS service manager framework

I’ve often found memory usage to be somewhat hard to understand. Several numbers are the virtual memory space, which mostly doesn’t matter. While some are the real memory usage which does. Do you know if this represents a performance problem? Regardless, I’d recommend reaching out to out support team. Ideally with some of the effected devices and whatever information from your users you’ve got. (if they’re looking at activity monitor, or top, a screen shot would help)