Title
#fleet
b

Brice

09/22/2022, 11:22 PM
Hey all! I recently deployed FleetDM across endpoints but noticed that around 3-5% of the hosts will not properly fetch after the initial install. Looking into the FleetDM dashboard those 3-5% of hosts also just show "No data available" under the "Disk space available" section of the Hosts tab. Has anyone run into issues where just a small portion of hosts don't properly call in but all the rests do? If so was there any troubleshooting procedures that helped identify the problem? Thanks!
11:24 PM
Also all the hosts that are having these issues are Windows based.
j

Jason

09/22/2022, 11:28 PM
Certificate issue perhaps ?
b

Brice

09/22/2022, 11:32 PM
Not entirely sure. What's odd is that same certificate via our deployment method was done on all the hosts so a certificate issue seems like it would happen on all the hosts rather than just a small few right?
s

Shawn Maddock

09/23/2022, 12:18 PM
If the date isn’t set correctly that could break the certificate validation
zwass

zwass

09/23/2022, 3:48 PM
Are you running Orbit or plain osquery? Looking at the logs could help and we can tell you how to do that based on which you are using.
b

Brice

09/26/2022, 12:01 AM
I'm running plain osquery. And that's a good point Shawn! Might have to look into that as well! Appreciate the help!
6:14 PM
We found out the issue. Turned out to be the python packages was causing CPU issues and resulted in the endpoint not properly calling back.