If a MacOS device is locked; is there a way to wip...
# fleet
j
If a MacOS device is locked; is there a way to wipe it without unlocking it?
g
Morning James.
p
You can also do a DFU reset.
j
@Gray Williams what do you mean "in a state to receive the command"? As far as I understand a locked device cannot receive commands?
@patgmac that requires a wired connection to another mac right?
Context: we have an ex-employee who's laptop was locked. He's negotiated with HR to keep the laptop. Now we need to wipe+release it to him.
p
Yes.
Doesn’t have to be a company Mac.
j
@patgmac so he'd need to DFU it; and we'd also need to release from ABM right?
I also doubt this person has a 2nd mac lying around; and it doesn't really make for a repeatable process 😕
p
Yes. Release from ABM first.
I haven't tried wiping after locking as @Gray Williams suggests. Do you see any activity in Fleet for the device? Maybe ask the user to put it on ethernet?
j
I've got a practice device locally here that I'm practicing on
Once the lock is done, the laptop restarts and just shows a screen asking for a pin code
I'm pretty sure it's not connecting to wifi or otherwise communicating with the outside world
This would appear to be an apple limitation....
p
Is it Apple Silicon? I believe AS devices remain online to some degree even if powered off now.
I'm not sure if that applies to MDM communication.
j
yes; or at least the device I'm practicing on is
p
It might just be more for FindMy.
j
How would it remain online? In the unlock screen it presents there's no sign of a network connection option.... And then at least for where I am, there's no other way to get to the internet lol
one sec I can easily verify that in the wifi AP logs
p
That's why I suggested ethernet. I know phones and watches stay online for FindMy.
g
@James as you've both established, I meant that it had an active network connection. If the device has been powered off or restarted since receiving the lock command, it will not reconnect to Wi-Fi automatically until it has been unlocked. Using ethernet should resolve that. Once it's online, it should receive the queued up MDM commands.
j
@Gray Williams when you lock a macos device they poweroff/restart almost instantly; or at least as soon as the laptop has an internet connection. (and then progress from Lock Pending to Locked in the fleet UI) i.e. if a mac device has "locked" in the fleet UI you already know it's been restarted