Also it doesn't show software inventory despite me setting the appropriate environment variable

When your host is online, can you try refetching the data under the Host details page and let me know if it's still not showing up. It might take a minute.

@Rachel Perkins yea I did the refetch but nothing change4d

We might be in opposite timezones -- Are you still having this issue?

@Rachel Perkins yea I'm UTC+10