Will there be a flat-fee "support" plan available to fund development? I don't want to use any proprietary features so the per-device tier doesn't fit our approach. I tried getting money set aside to fund development of features, but that was more difficult than I expected internally, but since I have no plans to open any support tickets I was wondering if that would be a good way to dedicate some of our department's budget. Companies seem to be happy to pay for support contracts, but development is scarier to them for whatever reason.

Really appreciate your interest in helping support development! Co-dev can get sticky when it comes to intellectual property language in contracts. (Thankfully, open source makes this easier-- folks in finance/procurement/legal understand it better, and companies like GitLab have paved the way)