but I’d like to edit that #channel_name and I’d li...
# kolidem
Martin Langhoff
02/08/2021, 8:00 PMbut I’d like to edit that #channel_name and I’d like to do it globally for all checks
b
blaedj
02/08/2021, 8:06 PMIf you click 'Notify a slack channel', you'll be prompted to set up a notification channel for all checks.
Alternatively, you can type
@Kolide connectm
Martin Langhoff
02/08/2021, 8:24 PMYay! that works!
Martin Langhoff
02/08/2021, 8:25 PMI’m not sure it’s well covered in the org onboarding docs. I had invited Kolide to my channel, but perhaps not ‘connected’?
Martin Langhoff
02/08/2021, 8:26 PMRe ‘that works’, I used
@Kolide connectb
blaedj
02/08/2021, 8:33 PMGreat glad you worked it out! Yea, it's not very well exposed in the web app. Normally the kolide slack bot will mention this upon installation, but after that we could definitely do a better job of surfacing this configuration option. I'll file an issue internally, thanks for the feedback!
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m
Martin Langhoff
02/09/2021, 5:46 PM@blaedj so I had some “escalated” items in my dashboard, now I’ve configured the connection to the slack channel… left the items un-resolved for 24hs… and yet, I’m not seeing any messages come through
Martin Langhoff
02/09/2021, 5:46 PMhmmm how do I validate the plumbing here?
Martin Langhoff
02/09/2021, 5:47 PMWe want to be in a position where it is clear, unambiguous that Kolide’s escalation path works.
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blaedj
02/12/2021, 1:56 PMHey Martin, sorry about the delay in responding, I was off skiing for the last few days.
blaedj
02/12/2021, 6:12 PMSo the intention with the auto-escalation is that once the check failures reach the escalation threshold, we only notify the 'admin channel' (the channel that receives escalation notifications) once. If you don't have an admin channel at the time the failure is escalated, you won't get a notification. Now that you do have the channel set up, you can manually escalate a failure on your (or another) device, by clicking the 'Contact admin for help' button (see screenshot):
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