# kolide


10/11/2018, 11:20 PM
Getting a 502 at:


10/11/2018, 11:52 PM
Hey Chris, we handle support for our SaaS via the Intercom chat app on our site. You can also message (either way it gets to me more readily than here). However, in this particular instance, I do have an answer I can give you. We did some infrastructure cleanup, and deleted instances that had 0-1 devices enrolled, and no login activity for at least a month (for instances created prior to August), or that have exceeded their 30-day trial period. Looks like yours fell into one of those categories and was deleted on 9/17. You should have been notified and given an opportunity to confirm or prevent it. I must have failed to reach out to you, for which I apologize. You should have no issues with signing up again at