Hey Chris, we handle support for our SaaS via the Intercom chat app on our site. You can also message email@example.com (either way it gets to me more readily than here). However, in this particular instance, I do have an answer I can give you. We did some infrastructure cleanup, and deleted instances that had 0-1 devices enrolled, and no login activity for at least a month (for instances created prior to August), or that have exceeded their 30-day trial period. Looks like yours fell into one of those categories and was deleted on 9/17. You should have been notified and given an opportunity to confirm or prevent it. I must have failed to reach out to you, for which I apologize. You should have no issues with signing up again at kolide.com/signup.