Hello. Sorry, is it expected that sometimes the fleet desktop software icon would disappear after a while??

Hey @Reza Kazemy. That icon should definitely stick around. Can you check the logs for any errors? https://fleetdm.com/docs/deploying/debugging#osquery

Hello @Kathy Satterlee. Actually, there is one error on the terminal which is very surprising. It says "/api/latest/fleet/device/59412266-03ed-4d86-aa33-1737f/desktop Requires Fleet Premium license. Is that expected? However, there is not error on fleet desktop log file. let me write all of it here:

{
  "component": "http",
  "err": "Requires Fleet Premium license",
  "ip_addr": "IP",
  "level": "error",
  "method": "GET",
  "took": "3.6651ms",
  "ts": "2023-01-11T09:08:15.948486085Z",
  "uri": "/api/latest/fleet/device/59412266-03ed-4d86-aa33-1737f7b1a5f7/desktop",
  "x_for_ip_addr": "IP"
}

That error is something you can ignore, there's some additional functionality in Fleet Desktop for premium. We're working on reducing the noise there.

When I restart the server it will disappear for a while but, it will show again.

Just to clarify, is that related to the Fleet Desktop icon? And, if so, is that when you restart the affected host?

Hi @Kathy Satterlee, Yes actually. when I restart a server or shut down the server for a specific amount of time. My guess was that it did not get any response from the server so it is customary to disappear.